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Executives additionally distributed an inventory of speaking factors, a replica of which was obtained by The Occasions, so staff knew what to say if family and friends requested them about “latest occasions.” That listing included a denial that Fb places revenue and progress above individuals’s security and the way the corporate has known as for laws from the federal government.

In Mr. Zuckerberg’s usually scheduled question-and-answer session with workers, which happened on Thursday, he defended Fb and disputed Ms. Haugen’s characterizations, in line with the recording of the assembly.

“We care deeply about points like security and well-being and psychological well being,” he mentioned at one level. “So once you see press protection that simply misrepresents our work and takes that out of context after which makes use of that to inform narratives which are false about our motives, it’s actually arduous and disheartening to see that.”

Between questions on a crippling Fb outage on Monday, when all the firm’s apps turned inaccessible globally for greater than 5 hours, and points surrounding labor certification for overseas workers, Mr. Zuckerberg additionally argued that Fb spent way more on analysis and security than bigger corporations resembling Google, Apple and Microsoft.

He assured workers that Fb would finally come out for the higher.

“The trail to the long run just isn’t clean, proper? It’s not this, like this straight line,” Mr. Zuckerberg mentioned. “You understand, typically, you get thrashed.”

Exterior of the assembly, workers have had livid debates about Ms. Haugen and her claims. Some have argued that Fb ought to invite her to talk at a companywide assembly, in line with messages seen by The Occasions. One mentioned that her testimony was a “wake-up name” for Fb that felt lengthy overdue.

However different staff questioned Ms. Haugen’s motives, her background and her credentials. In a single inner message, an worker mentioned Ms. Haugen was “clueless.” Some mentioned she lacked technical data.

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